This product is for website owners and their staff to take calls off their site.

The type of companies that would use this product are ones that want to build stronger internet relationships with web visitors to :

• Boost online sales
• Provide the best customer satisfaction available on the Internet
• Provide 24 hour online support
• Monitor their agents status online
• Add a human layer to their web presence

Eliminate exposure to information errors
VA allows customers to put in their own information preventing time-consuming typing mistakes and procedural errors on either side of the exchange.

Avoid time-wasting email management
The best way to avoid having to respond to unqualified emails is to avoid having to ask for them. Stop treating your website like a glorified email client and start responding immediately in real time to interested customers.

Drastically reduce long distance costs for customer service
VA uses Voice Over Internet Protocol (VOIP). This means that web based customer contact avoids long distance charges.

Allow for effective and efficient telecommuting
Did you know that in age of connectivity 90% of office workers don’t have to be in the office to do their jobs? For some workers at least it makes sense to work from home. Set them up so they can and save a working day per week by eliminating the commute.

Increase your online, service and marketing ROI
With your website and your CS reps working together efficiently processing web traffic you can significantly increase your sales and marketing ROI.

The essential customer service and e-commerce application for the maturing internet

Puts you face-to-face with you customer online, as if you were in the same room.

Bridges the gap that leaves online visitors without the information they need to follow through on their purchasing decisions.