VA Support is the smart choice for entrepreneurs and online businesses. Most Internet start-ups do not have the required resources to maintain an effective customer service department that can handle high levels of customer support calls. At VA Support we have the technology, equipment and experience necessary to deliver the quality support that your customers deserve. Our support team works 24/7 so you don’t have to.


What can a Web Call Centre do for an Organisation?

• It facilitates business around the clock and in any geography.
• It allows a wider customer base to do business with.
• It offers an economical means of reaching diverse and widely distributed customer group.
• It fine tunes offerings to specific customer groups.
• It allows customers easy access to experts.
• It allows a company to avoid the overhead of brick and mortar branches

It costs five times more to acquire a customer than to keep one. After all the money you’ve spent to promote and build your site, don’t waste your efforts and disappoint your customers with a bad experience by not being online when they are. If you give them the immediate attention they deserve, they’ll repay you with their repeated business. A well-managed and professional customer service agency can help turn indecisive visitors into loyal purchasers, and that’s what Visualagents. is all about.

Think about this: How much will it cost your company to provide your customers with reasonable online customer support through your own company to hire 2 or 3 full-time staff to answer calls 24 hours a day, 7 days a week.

VA Support is the smart choice for entrepreneurs and online businesses that want a global reach. Most Internet start-ups do not have the required resources to maintain an effective customer service department that can handle high levels of customer support calls. At VA Support we have the technology, equipment and experience necessary to deliver the quality support that your customers deserve. Our support team works 24/7 so you don’t have to.

THE FOLLOWING SECTION IS A VERY BAD IDEA: HIRING PRACTICES ARE AN INTERNAL MATTER. SOME OF THESE THINGS CANNOT BE GURANTEED, SOME ARE NOT ALWAYS NECESSARY AND THE REST GO WITHOUT SAYING.

how is accent a skill?
You don’t advertise competence, it’s expected.
again this is a game
again, too obvious to mention without seeming naive
yes, sometimes, when needed
yes, sometimes, but not always.

Instead:

Customized staffing

Get the right online person (and personality!) for the job. Whether your needs should emphasize sales skills, customer service abilities, product and service domain knowledge, technical competency, or maybe a pleasant and appealing online personality, VA Support will endeavor to match your online service requirements with the right staff.

Can I also outsource Technical Support to Visual Agents?

Visual Agents inbound call centers provide high-quality, cost effective, technical support 24/7. Read more on outsourcing technical support, technical support services in Visual Agents, and additional information. READ IN WHERE????


Outsourced call centre may further be classified based on the type of contact requirements:

• The delivery channel or mode of customer-call centre interaction e.g.
• Voice, E-Mail, Chat, Web Call Back, Web Call through, Web Collaboration.
• Components / features constituting the call centre e.g. Customer Relationship
• Managements (CRM), Workforce Management, Computer Telephony Integration (CTI),
• Integrated Call Management etc.

Infrastructure VA offers

Visual Agents is able to provide critical Computer Telephony Integration and Interactive Voice Response systems regardless of the customer's PABX, ACD, computer or database. We deploy the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over ninety- nine percent

With intelligent scripting programs, advanced Learning and Development teams, and Quality First processes, you will rest assured that frequently changing information is always conveyed accurately. Even your most advanced users can access the information they need quickly to resolve their questions - on the first inquiry. WHAT IS ALL THIS KNOWLEDGE MANAGEMENT STUFF? Is this really offered as it says, because it better be.

Each technical support representative has direct access to the Internet to allow them to access your on-line problem tracking system, FAQs, knowledge base and account information

Fast and dedicated Internet connectivity

State of the art call center technology

24/7 support due to availability of quality manpower in multiple work timings and uninterrupted Power Supplies and constant back-ups

Sufficient voice and data communication systems

Continuous call reception due to flawless duplicated system

Technical Support Services in Visual Agents

Visual Agents inbound call centers provide high-quality, cost effective, technical support 24/7. Read more on outsourcing technical support, technical support services in Visualagents, and additional information.

How do I Outsource to Visual Agents?

Would you like to outsource your inbound customer support needs to Visual Agents? Fill in the inquiry form and our Client Engagement Team will contact you within 24 hours. Read more about the different inbound call center services that can be outsourced to Visualagents as well as more specific information about infrastructure and technology. READ WHERE?