| Features
|
Standard
Edition |
Enterprise |
Text Chat |
 |
|
| Video Chat |
|
|
| Voice Chat |
|
|
| Visual and Audio Notification |
|
|
| File Upload |
|
|
| Document Manger |
|
|
| Call Transfer Over Web |
|
|
| Caller ID |
|
|
| Visitors Console Skins |
|
|
| Secure Login |
|
|
| Collaborative Co browsing |
|
|
| Online Agent manger |
|
|
| Rich media Queuing system |
|
|
| Comprehensive Help file |
|
|
| Mail box |
|
|
| Video mail |
|
|
| Department setup |
|
|
| Miltitiltingual Interfaces EN & FR |
|
|
| Customer interface Look |
|
|
| Real Time Agent Monitoring |
|
|
| Virtual Agent |
|
|
| Email Signature |
|
|
| Knowledge base |
|
|
| PageViewer |
|
|
| Spell Checker |
|
|
| Typing Indicator |
|
|
| Push Page/HTML |
|
|
| Repeat Visitor Identification and Visitor History
|
|
|
Customer Survey (Pre-chat, Exit and Offline)
|
|
|
| Operator Survey |
|
|
| Canned Answers |
|
|
| DashBoard |
|
|
| SSL security |
|
|
| Form Sharing |
|
|
| HTTP Remote Control |
|
|
| VIVR Technology |
|
|
| Operator Conference |
|
|
| Remote Illustration |
|
|
| Remote Presentations |
|
|
| No Download's auto setup video |
|
|
| voice hardware |
|
|
| Server side |
|
|
| Linux/Solaris/Windows/MAC |
Windows |
Linux/mac |
| Client Side |
Linux/Solaris
Windows/MAC
|
Linux/Solaris / Windows/MAC
|
